Our Returns Policy
We accept returns within 14 days following the receipt of your delivery. Please ensure the returns form provided with your delivery is filled out. If a new returns form is required, please contact us and we will send a new form to you via email (please check junk/spam folder).
Returned items must be unworn and sent back inside their original packaging with Salayfa swing tags still attached to the item. Any stained or faulty goods we receive will be returned to the customer and no refund will be provided. We cannot accept returns that have been damaged in any way due to incorrect washing or use.
We cannot be responsible for lost return shipments so we recommend sending your parcel to us via tracked delivery. Customers must keep track of their own parcel to ensure it reaches us.
Salayfa will not refund any items returned to us which get lost in the post without a tracking number, and which are not signed by us upon delivery. Goods are returned to us at your own expense.
Once we receive your package, please allow up to 14 days for processing. Shipping fees are non-refundable.
Full refund of the cost of the items is entirely conditional based on goods being returned in the original packaging and in a re-sellable condition.